Terms & Conditions
By using our website or placing an order with Nirvana Nuts, you agree to the following Terms & Conditions.
Products
We sell Makhana (fox nuts), flavoured Makhana snacks, and selected bulk food ingredients.
We try to keep product information, images, prices, and availability accurate. Product appearance or packaging may sometimes vary slightly from the images shown on the website.
Orders
Please provide correct name, address, phone number, and other required details when placing an order.
An order is confirmed after we receive and verify your payment.
We may cancel an order if a product is unavailable, there is an incorrect price or product listing, or the order cannot be fulfilled.
Prices & Payment
All prices shown on the website are subject to change without prior notice.
Payment must be completed through the payment methods available on our website.
For bulk or B2B orders, pricing and payment terms may be confirmed separately through a quotation or invoice.
Shipping & Delivery
We will process and dispatch your order after payment confirmation.
Delivery times are estimates and may vary due to courier delays, weather, holidays, or other circumstances beyond our control.
Please make sure your delivery address and contact details are correct.
Cancellation
You may request cancellation before your order is dispatched.
Once an order has been dispatched, cancellation may not be possible.
Returns, Refunds & Replacements
As our products are food and consumable items, we generally do not accept returns for products that have been correctly delivered.
If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact us within 48 hours of delivery.
Please provide your order details and clear photographs of the product and packaging.
After verification, we may offer a replacement or refund.
Approved refunds will normally be processed to the original payment method within 5–7 business days.
Allergen Information
Our facility handles tree nuts, sesame, peanuts, soy, and dairy.
Although we take care to prevent cross-contact, we cannot guarantee that our products are completely free from traces of these allergens.
Please check the product label and ingredients before consuming the product.
Website Content
The Nirvana Nuts name, logo, product images, packaging designs, text, and other website content belong to Nirvana Nuts or its licensors.
You may not copy, reproduce, or use our content for commercial purposes without our permission.
Website Use
You agree to use our website only for lawful purposes.
You must not misuse the website, attempt unauthorised access, or use the website for fraudulent activities.
Customer Support
For questions about orders, products, delivery, refunds, bulk orders, or other concerns, please contact us:
Vill- Semra Hat, Thana-Turkuliya, Semra (East Champaran), Banjaria, East Champaran – 845435, Bihar, India
(+91) 778 206 9184
Changes to These Terms
We may update these Terms & Conditions when necessary. The latest version will always be available on our website.
Governing Law
These Terms & Conditions are governed by the laws of India.